Shipping policy
Order Processing
We begin preparing your order as soon as it's placed. Most orders are processed within 1 to 3 business days, Monday through Friday. Once your order is packed and ready to ship, you’ll receive a confirmation email with tracking details.
Please note: Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
After your order has shipped, delivery typically takes 7 to 13 business days. Actual delivery times may vary slightly depending on your location, carrier performance, and any unforeseen delays such as weather or seasonal volume.
Shipping Partners
We ship with trusted delivery services within the U.S., including USPS, UPS, FedEx, and DHL Express. The carrier is automatically selected based on your delivery address and method to ensure the most reliable service.
Order Tracking
As soon as your package is on its way, you’ll receive an email with a tracking link. You can also check your order status any time by visiting: Track Your Order
Just enter your order number or tracking number to view the latest updates.
What to Expect
- Delivery timeframes are estimates and not guaranteed.
- Weekends and public holidays are not considered business days.
- Some delays may occur due to weather, local carrier conditions, or high-volume periods.
Questions About Shipping?
If you need help with your order or have questions about delivery, our team is here to help.
Email us at support@susansmith-nc.com
Customer service hours:
Monday–Friday: 9am–6pm (ET)
Saturday: 9am–2pm (ET)